Return & Exchange Policy

Last updated: 4 September 2026

All IRON REALM products are made and printed on demand specifically for each order. Please review your product details and size carefully before placing an order.

Damaged, Defective or Incorrect Items

We stand behind the quality of our products. If your order arrives with any of the following issues, please contact us:

Manufacturing or printing defect
Significant damage during transit
Incorrect product or design received
Incorrect size or variant sent compared with what you ordered

We will review the issue and provide an appropriate resolution where the claim is valid.

How to Raise a Claim

Please contact us at ironrealmclothing@gmail.com within 7 days of delivery.

When contacting us, please provide:

Your order number
A clear description of the issue
Clear photographs showing the product and the issue
Photographs of the packaging where relevant

An unboxing video is strongly recommended, particularly for damaged or incorrect-item claims, as it can help us verify and resolve the issue more efficiently.

Please contact us as soon as possible after discovering an issue. Claims submitted after 7 days may be more difficult to verify and may not be eligible, subject to applicable consumer rights.

Resolution of Valid Claims

Once we receive the required information, we will review your claim.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, an appropriate resolution may include:

Replacement of the affected item, or
Refund where appropriate

The resolution will depend on the circumstances of the claim and applicable consumer rights.

We aim to respond to claim requests within 2–3 business days. This is our response timeframe and does not necessarily represent the time required for a replacement to be produced, shipped, or delivered.

Size Exchanges

Because IRON REALM products are produced on demand, we currently do not offer exchanges for a size incorrectly selected by the customer.

Please check the Size Guide carefully before ordering.

If we send you a size different from the size shown on your confirmed order, this is considered an incorrect item and you should contact us under the claims process above.

Change of Mind

Because products are made to order, we generally do not accept returns or exchanges solely because:

You changed your mind
You no longer want the product
You selected the wrong size
You selected the wrong colour or variant

This does not affect any rights or remedies available to you under applicable law in relation to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

Minor Production Variations

Because products are printed and produced individually, minor variations may occur between products.

Small variations in areas such as colour, print positioning, or garment measurements that are within normal production tolerances and do not materially affect the product are generally not considered defects.

Used, Washed or Altered Products

Products that have been worn beyond what is reasonably necessary to inspect them, washed, damaged after delivery, or altered by the customer may not be eligible for return, replacement, or refund unless the issue relates to a defect that could not reasonably have been identified before use.