Privacy Policy

Last updated: 4 September 2026

IRON REALM ("we", "our", "us") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

Our online store is powered by Shopify.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and transaction information
Products viewed or purchased
Communications you send to us
Device, browser, IP address, and website usage information
Information required to verify or fulfil an order

Where online payments are available, payment information is processed by the applicable payment provider. We do not directly store complete card details on our own systems.

How We Use Your Information

We may use personal information to:

Process, confirm and fulfil orders
Verify Cash on Delivery orders, including through OTP or messaging services where applicable
Provide shipping and tracking updates
Communicate with you regarding your order
Respond to questions and customer-support requests
Prevent fraud, misuse and suspicious transactions
Operate, maintain and improve our website
Understand how customers interact with our store
Comply with applicable legal and regulatory requirements
Send marketing communications where you have chosen to receive them

You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

Cash on Delivery Verification

Cash on Delivery orders may require verification of the phone number provided with the order.

Where enabled, verification may involve sending a one-time password (OTP) or other verification communication through WhatsApp or another supported communication service.

Information necessary to provide this verification may be processed by service providers acting on our behalf.

How We Share Information

We do not sell your personal information.

We may share information where reasonably necessary with service providers that help us operate IRON REALM, including providers involved in:

E-commerce hosting and store operation
Product production and order fulfilment
Shipping and logistics
Payment processing
Cash on Delivery and order verification
Email, messaging and customer communications
Website analytics and performance
Fraud prevention
Customer support

These providers may process information according to their respective roles, contractual obligations and privacy practices.

We may also disclose information where required by law, regulation, legal process, or to protect our legitimate rights and interests.

Shopify

Our online store is powered by Shopify. Shopify processes certain personal information in connection with your use of our store and provides the infrastructure through which our online store operates.

For more information, please see Shopify's Privacy Policy.

Cookies and Similar Technologies

Our website and the services that support it may use cookies and similar technologies for purposes such as:

Operating essential website functionality
Remembering preferences
Maintaining shopping-cart functionality
Understanding website performance and usage
Analytics and, where applicable, advertising or marketing

Depending on your location and the technologies being used, you may be provided with controls for managing certain cookies.

You can also manage cookies through your browser settings. Disabling some cookies may affect the functionality of the store.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical and organizational measures, together with the security features provided by our service providers, to help protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of certain personal information.